2 WHO WE ARE AND HOW TO CONTACT US
2.1 The Website is operated by Launch Limited (“Launch”, “we”, “us”, “our”). Our office headquarters are located at 16th Floor, Al Khatem Tower, ADGM Square, Al Maryah Island, Abu Dhabi, P.O. Box: 46617, United Arab Emirates. To contact us please email email@example.com.
3 YOUR DATA: SUMMARY
3.1 We become responsible for the information you give us when making an enquiry on our Website. Launch will always only collect as much information as needed to improve your Website experience, to be able to communicate with you or to answer your enquiries. You are however still in control of any of the marketing messages we send to you. You can always opt out, it is up to you . We will even often check with you to see if you want to keep receiving messages from us. Marketing messages will always be treated separately to the other emails we have to send you , like that of proposals, contracts, customer service messages etc.
4 WHAT INFORMATION DO WE COLLECT?
4.1 The information we collect from you when you use our Website includes but is not limited to the following:
(a) Your name/business name.
(b) IP address.
(c) Email addresses will be collected in order to send responses to your questions or to send offers and proposals quickly and efficiently.
(d) Phone number is also collected for when there could be any issues with emails, it’ll be quick and easy to contact you on your phone.
(e) Address, Postcode/PO Box and country are collected for when contracts and other data needs to be sent directly to your office. We can also find your address if you’ve enabled your location services.
(f) A previous correspondence, if you ever contact us via our Website.
(g) We could collect details of when you visit our Website and what you access on there.
(h) Information such as budgets from surveys that we might ask you to take, even then those surveys are optional.
4.2 We collect this information to get in touch with you, to reply to you, to respond back to a form submission you might have made on the Website, to detect fraud, to personalise your Website experience, and for other customer service purposes too. After an enquiry with us, we may also perform market research in the form of a feedback survey.
4.3 With your permission, we might use your information to update you about any of our new products and services. However, if you wish to stop receiving our marketing messages, you can unsubscribe by contacting our customer support team.
5 WHAT DO WE DO WITH THE INFORMATION WE GATHER?
5.1 The information that we collect is gathered to help us understand your needs and preferences to provide you with a better service. It’ll help us make your experience as personalized as possible as well as develop and improve our customer service. This information will also allow us to properly operate transactions and process a particular service.
6 HOW LONG WILL WE KEEP YOUR INFORMATION?
6.1 Contact information will be stored until removal is officially requested by you, in writing. Specified periods of time will also depend on specific contracts that you may enter into with us. Also depending on the information, duration can vary from 30 days to about seven years unless stated otherwise. We make the utmost effort to protect your information, and we won’t store it for longer than needed.
6.16.2 Launch retains all customer information for 7 years after they last interacted with us. Where there has been a period of 7 years and there has been no interaction customer information is erased and securely disposed of.
7.2 Except for essential cookies, all cookies will expire after two years from the date of your visit to the site.
7.3 The type of cookies we use:
(a) Strictly necessary cookies- These are essential cookies that are required for basic operations on our website. Examples of this include, cookies for logging into secure areas of our website, or to make use of e-billing services.
(b) Analytical/performance cookies- They allow us to keep count of the number of visitors our website has whilst also allowing us to become familiar with how they move around our website. This helps us to improve and ensure that users are finding their preferences easily.
(c) Functionality cookies- These are used for returning users to help us recognise them and to be able to personalise content for each user, maybe even develop greetings by name or remember their choice of language or region.
(d) Targeting cookies- These cookies not only record your visit to our website but the pages and links you have previously visited. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
8 PAYMENT DETAILS
8.1 We do not currently have functionality to take payments via our Website.
9 YOUR CONTACT HISTORY
9.1 If you contact any of our teams by email or by phone, they can keep a record of this. This is useful for both parties as it helps personalise your experience and constantly improve it and it helps us carry out staff training so that you can get the most professional service. We may also anonymise and aggregate information and use it to see patterns in our services so that we can improve.
10 HOW DO WE PROTECT YOUR INFORMATION?
10.1 We are committed to protecting the information you provide us with. We have put in place certain procedures to secure all collected information. Your personal information is kept safe via these security measures and we do not trade, sell or transfer your information to outside parties unless it is a trustworthy third party that plays a crucial part in the conducting of our business or it is crucial to comply with the law.
11 LINKS TO OTHER WEBSITES
12 DEVICE INFORMATION
12.2 We are also required to disclose any other processors that are involved in the processing of your data (Sub-processors). For our daily operations, we store the majority of the information and data you provide us with on our internal systems. We also record assurances from other processors where needed.
12.3 In terms of hosted services, where we provide hosting service for our clients, we are the data processors on behalf of our clients.
12.4 In our web development and web design services, we are neither data controllers nor data processors.
13.1 The security of your information is important to us. We follow generally accepted industry standards to protect your information submitted to us, both during transmission and once we receive it. We use appropriate technical and organisational security measures to protect your information. The measures used are designed to provide a level of security appropriate to the risk of unauthorised or unlawful processing of your information. Unfortunately, the transmission of your information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to us through our Website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Please note that no website or online service can ever be guaranteed as 100% secure and you should take reasonable precautions to protect your information (for example, by sharing your information only with operators of websites and other digital platforms that you trust, by keeping any login details secure and confidential and by using antivirus software on your devices).